Citibank
Branch Refused Immediate Funds on Cashier's Check Deposit

I went into my local Citibank branch, where I have banked for over 3 years, to deposit a cashier's check, which is as good as cash. I requested that the funds be made available immediately, as I had to make a transfer to another Citibank account for some urgent reasons. First, the teller completely ignored what I said, went ahead and made the deposit, and handed the slip to me. Not all funds were available.

I asked her if she heard my request, and she said, "The system determines what's made available!" I told her I have banked here for a long time and have done the same transaction several times, and that in urgent situations the bank supervisor can override. The bank manager, who was standing nearby, just came in and said, "No, the system does not allow. I cannot change anything. No one can do this." I have done this in the SAME branch, with the SAME transaction, so please do not lie. I had to take my money back and could not deposit it.

After a few exchanges of points, I told him I will close my account if this is the kind of service I get. His response? "OK." UNBELIEVABLE! I am very disappointed.

Company: Citibank
Country: USA

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