Directv
Directv acct - Awful Customer Service

I am an AT&T employee. I have had direct TV for almost 3 years. I have had multiple problems since the beginning. I have never ever experienced such horrible customer service and product quality. I don't recommend Direct TV to my enemies Direct TV was not helpful at all offered 5.00 off for 6 months.in this economy and due to competitive market conditions, you would think that Direct TV would fall hand over fist to keep their valued customers but this is not true. I signed up service to receive a free potable DVD player. Never received it … my employee discount was never added….. My receiver box went out…… I have been hung up on by your reps…. Lied too by your reps…poor customer service. Been without service multiple times because of miss information or equipment not working…defective. Not to mention every time it rains my service stops working….. I pay an extra 10.00 for HD access monthly and my service had been out for 8 days. I called and stayed on the phone for over an hour unplugging and screwing wires only to find out some piece of equipment was not working properly. It took some more days for a tech to come out and replace it. I was given 2.67 credit and I also had another credit because my service call was not placed. Today actually took the cake…Was transferred to multiple people and then hung up on while on hold. Another 20 minutes down the drain! I called in to pay my bill and as I was holding noticed my AT&T discount was only $5.00. I looked on our website to verify the discount and it states 10.00. When the rep came on the line I informed her of the discrepancy and she explained to me that my discount went down because of my other discount….. That has nothing to do with that. This is a separate situation. I then informed her of my troubles with direct TV and how im billing over 100 a month and had been without service for almost 2 weeks and etc. I had AT&T and direct TV on the phone together and each kept blaming the other for the problems. I then asked to speak with a supervisor that informed me I was placed on a contract when my box went out and I can’t cancel the services without being penalized.informed the supervisor Lakeia 33541 that I never signed a contract or agreed to one. She stated I was placed on one when my box went out. That is fraud…scam and unauthorized …. How can you put someone on a contract without there knowledge and I pay 5.00 every month for 3 additional boxes. I am supposed to notify you all if it’s not working properly. I do not nor did I agree to be placed on a contract with Direct TV. I should not be charged due to your company’s faulty equipment. I did not upgrade and I don’t have a DVR. I have never signed an agreement…ever. I am tired of talking and holding on the line for the incompetent service reps that don’t have customer service skills. This is a shame…. No customer should have to go through all this turmoil and trials for a service they are paying for. I want someone with common sense to please contact me and rectify the situation. I am filing a complaint with the better business bureau as well. I feel as though direct TV is not taking me serious and the issues just keep adding up. I should not make multiple calls in order to have a tech come to my house and restore my service… I should not be without HD access for 8 days… I should not be talked down too and told to pay my bill and maybe I will see the correct discount on the next bill….. My bill and my discounts should have been applied to my last bills…I should not have to take time out my day to type a letter explaining the terrible customer service I have received. Sad part this is not the first problem I’ve encountered with your company but hopefully it will be the last. I can only say that in my many experiences with the customer service departments of many organizations, I am astonished at what DirecTV considers customer service and how I’ve been treated.

AT&T | DIRECTV Employee Offer Details
• Active AT&T management and non-management employees will receive an ongoing $10 per month discount off the CHOICE EXTRA™ or FAMILIAR ÚLTRA™ or higher programming package (AT&T retirees are not eligible to participate in this offer at this time).

• The $19.95 Delivery and Handling charge will be waived for employee orders.

• The credit card requirement will be waived for employees for orders that do not include an equipment upgrade fee.

• The employee offer can be combined with other DIRECTV promotions.

• The employee discount cannot be combined with the AT&T bundle discount.

Company: Directv
Country: USA

  <     >