FedEx
Driver Marked Customer Not Home, Lost Day of Pay Waiting

I ordered a large package that I could not buy locally, because I have no way of hauling it. Today I stayed home from work so as not to miss the delivery. A vehicle approached on my road, and out of the window I watched the delivery driver reach the end, loop around the circle and pass my house without a stop. I phoned customer service, worried that the driver might have been carrying my package, and was told it would come soon and that I should not worry. Several checks of the online tracking later, it showed that the driver had logged me as not at home, and so I called again. The agent this time was polite and did what she could. At the local office, where she sent me, a different woman said that she knows the driver and that such behavior is not like him. I guess I am the liar, then. The driver supposedly called in to report that he stopped, has a door tag number, and cannot come back. A door tag number tells nothing about what the driver did; it just means he scanned a slip of paper. Bottom line: FedEx got my money to bring me a package, I forfeited a full day's wages and wasted hours looking out for him, and I am left frustrated and upset.

Company: FedEx
Country: USA

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