FedEx
Annoyed

I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work, today, to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drive up my road, turn around in the circle and drive right past me, no stopping. I called customer service concerned that this may have been the driver with my package, the agent said not to worry it should arrive shortly. I checked the tracking online multiple times and ended up seeing the driver said I was not home. So I called back. The customer service agent was polite and did everything she could. She ended up transferring me to the local office where I spoke with another woman who said she knows the driver and he is not that kind of a person. So I guess that makes me a liar. Apparently the driver called in saying that he stopped and has a door tag number and cannot come back. A door tag number says nothing about the driver's activity, only that he scanned a piece of paper. So basically I paid FedEx to deliver a package to me, I lost an entire day's pay (and wasted hours watching for him) and ended up just being frustrated and upset.

Company: FedEx
Country: USA

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