Gift Card Mall
Facebook iTunes Gift Card Never Delivered but Charged $50.00

The people at GiftCardMall.com are without a doubt the most incompetent people I have ever come into contact with. I ordered a gift card to be electronically sent to a friend of mine on February 14th, which is today. I ordered it 3 days ago! They had three days to process my order correctly. The website said that my gift would be sent to the recipient at 10:00am Pacific time. I ordered this gift card through an iTunes Facebook page. It is an iTunes page, but for some reason the electronic gift cards are sold through GiftCardMall.com. That seems pretty backwards, doesn't it? The gift card never got to my friend, but they were able to charge my card for $50.00. They had no problem at all doing that! That's not the best part.

I called their horrible customer service department three times. The first time I talked to a representative who sounded like she had just woken up from a long nap. She had no idea what she was talking about. She tried to tell me that it was delivered on February 11th. The card was obviously not delivered on the 11th, because I know the other person did not get it, plus I selected the 14th as the delivery date. She did not do anything to help me except write up a ticket, give me a number, and tell me it was going to take 2 days to investigate my order. I called back immediately to see if I could speak to somebody who could actually help. This time I got a woman who was much more intelligent and more professional; however, she also did not do anything to help me. She just wrote up another ticket and told me it would take 2 days to investigate my order again.

Finally, I called back a third time and asked for a refund. This was when I felt like I was about to have an aneurysm. She told me that in order to get a refund, it had to be investigated for 2 days and that they had no control over it. I asked her to give me the number of the person who would be investigating the order. She said she did not know. I asked her if they worked in the same building. She said no. I asked if she knew where they were located. She said she did not know. I said thanks for nothing and hung up. I sent them an email telling them exactly what I thought about their company and asking for a refund. I suppose it will take 2 days for them to get back to me. Two seems to be their magic number.

Now I have a great question. What is the use of having a customer service department when the people have no authority to award a refund or investigate an order? They already have the FAQs plastered all over their website. I probably knew more about their policies and product than they did. So the only reason anybody would call them is if they have a real problem. They should be able to fix just about any problem by pushing a few buttons.

I paid $50.00 for this gift and I don't want it delivered 2 days late. I want it delivered on the day that I specified. It's not rocket science. They should be able to deliver the gift within seconds, since it is done electronically and does not require any shipping. Does it make sense to have an electronic gift delivered a day after February 14th? No, it doesn't. They say they have a strict no money back policy, but I'm going to get my money back if I have to move a mountain. I don't know what else to say about this company other than it was by far the worst online shopping experience I have ever had.

Do not buy the electronic gift cards offered on Facebook. If you want a good experience, go directly into your iTunes program and select to have the gift certificate sent directly via email. Do not choose to purchase the gift through Facebook. That is what I did after GiftCardMall.com failed me, and it went through flawlessly. In fact, every time you buy directly from Apple, it seems to be like going to heaven. Their people are so kind and professional, and much smarter, unlike the employees at GiftCardMall.com, who failed me. Avoid them!

Company: Gift Card Mall
Country: USA
State: California
City: Pleasanton
Address: 6220 Stoneridge Mall Road
Phone: 9252269990
Site: giftcardmall.com

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