AT&T / Cingular Wireless
$175 Early Termination Fee Billed After Porting Numbers at Contract End

My wife and I had a two-year contract with AT&T wireless that would expire soon. On February 3, we decided to move to another company and port our phone numbers to the new company. The new company said that to be able to port our phone numbers, we had to have service still available on the phone numbers. Our contract expired on Feb. 8. We ported over our phone numbers on that day. We are very studious people, so we made sure thatour AT&T bill was paid before we changed our service. On Feb. 12, we received an email saying that we owed a $175 termination fee not including the taxes! We called their customer service department and the lady representative said that there was nothing she could do, since it was in the contract. However, she thought the fee was unfair as well, especially since we only had five days of service left! We couldn't believe it. We had been loyal customers of AT&T for four years and thought them a good company. Not anymore. Isn't it outrageous to charge a termination fee when we paid for the two years of service under the contract? Does AT&T really believe that this rule is fair at all? My wife and I have vowed never to do business with AT&T again, and we are urging our family and friends to do likewise.

Company: AT&T / Cingular Wireless
Country: USA
Phone: 18003310500
Site: wireless.att.com

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