Chase Auto Finance
Failure to remove late fees not my fault

Do not use Chase Auto Finance for your auto loan needs. They refuse to waive any late fees to their loan accounts, even though the error is the fault. They refuse to discuss options with you on this policy or allow you to file a grievance to the policy to correct any errors given on their part.

Here is my situation:

On September I had to move and dedicate the money I would have used to pay my Chase Auto Finance loan payment to the amount of about $550.00. I requested an extension to the loan which was denied, even though I had been on time on payments due to the fact that I was accepted for a extension previously on the account. With no other recourse I skipped a payment with the idea that given the opportunity I would try and catch up or wait to request an extension again when the conditions were right and met.

This started a chain reaction that to this day is put me in a battle with Chase Auto Finance. They violate the Fair Debt Collection act by calling several times a day, bother family in order to contact me and refuse to comply with my wishes to not contact me.

I have been made my monthly payments since the September situation, though that does not help me because I still show 10 to 25 days late even after the payment. Then Chase Auto Finance charges me a late fee of $25 a month, which has compounded to about $500. They denied my request on October for an extension on my loan to catch up because of late fees not paid.

They have even been so bold as to request payment to catch up on my loan after I called them to say I was on a limited budget and would not listen to my explanations. They have treated me with disrespect; being uncivil and rude. Not once, but on several occasions. It is like I am a liability and they are seeking payment with aggression to me personally.

I have in the past few months resorted to changing my phone numbers and not updated my contact information with them except my mailing address. I have increased my payment to $800 in the last couple of months to catch up with the principal back payment of $550. I then have tried on a couple of occasions to contact them and work out an arrangement, however their unwavering policy of not dropping the late fees has put me back to the original situation of reporting to the credit bureaus a negative report of being late for past dued owed.

Company: Chase Auto Finance
Country: USA
Address: P.O. Box 78067
Phone: 18003366675
Site: chase.com

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