TaxACT
Not depositing refund monies

The IRS says they have deposited the money. When you contact SSBT they say contact Taxact/Taxbrain. When you contact the tax service they say contact the bank, which is SSBT/Metabank/PETZ.

What they stated is exactly what has happened to me.

The sad part is I have used this tax service for 6 years, and have never had any problems.

Now, it appears that the only thing i can do is wait til Feb. 3rd and have the irs trace it. I am not sure how that is going to work, but it is unfortunate that companies can no longer give continuous customer service these days...

Company: TaxACT
Country: USA
Site: taxbrain.com

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