TaxAct.com / 2nd Story Software, Inc
TaxAct.com using middlemen on some accounts and not others

I have used TaxAct for severals years and had no problems... Till now.

This year when I e-filed I got to a page where it said I needed to use Republic Bank as a middleman between myself and the IRS. No where on this page did it give me the option of NOT using them, so I proceeded. My sister uses them as well and told me when she filed her taxes she didn't have to use them, that the page with their info on it didn't even come up. Now, I do itemize and she doesn't, but I don't see how that would make a difference. The cost for using Republic Bank was $15.95... On top of the $12.95 I had to pay to file my State taxes.

I sent them an email on 2/10 complaining about having to use Republic Bank as a middleman to file my taxes and got a computer generated email saying I would get a response from them in 48hrs. As of today, 2/22/09, I STILL haven't gotten a response.

On top of that, I haven't received ANY confirmation emails indicating that my taxes were even submitted to the IRS, so I'm paying Taxact and this stinking bank for what???

Just to make sure I wasn't missing anything I created an account with false information to see if the Republic Bank crap would come up and guess what, it DIDN'T! So how could it show up for one account and not the other? Sounds like someone is getting screwed somewhere and in this case it happens to be me.

I'm a single parent and work 2 jobs. While $15.95 may not seem like much, that's almost a full tank of gas for my little card.

I strongly recommend that you use anyone but Taxact and if you do decide to use them, be aware that you don't need to use their middleman bank.

Company: TaxAct.com / 2nd Story Software, Inc
Country: USA
State: Iowa
City: Cedar Rapids
Address: 1425 60th Street NE, Suite 300
Phone: 3193733600

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