Hewlett Packard (HP)
Laptops Have Defective NVIDIA Chip, Only BIOS Update Offered

I've done some research on my laptop and I know I bought my laptop AFTER Hewlett Packard admitted there was a problem with the NVIDIA chip. Why did HP knowingly sell me a laptop that was defective? Instead of issuing a recall for the faulty notebooks HP released a "BIOS update". How can a BIOS update fix defective manufacturing? It can't. The update is just designed to get you beyond your warranty before the death, thus saving HP money. Good accounting decision, bad business decision. Shame on me for not doing the research before I bought it but I didn't think it was necessary because I respected Hewlett Packard at the time.

I invite you to take a look at this reliability study that was done on laptops. Http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109. Pdf HP is the worst of all laptop manufacturers. Does HP really want this reputation? Why doesn't HP do something about this? I think I know the answer. It's the bottom line. Hewlett Packard was once a well respected and honest company but now is a cold-hearted, bottom-line business that lacks empathy for their customers. I am really disappointed in HP and I'm not sure I will ever purchase another HP product. If Hewlett Packard cared about their reputation they would do right by their customers and replace the defective product.

Company: Hewlett Packard (HP)
Country: USA
State: California
City: Palo Alto
Site: hp.com

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