DirecTV
Price guarantee ended early so cancellation fee charged

This was a letter sent to the Calif. Atty. General's Office.,

Concerning Directv corrupt policies.

In Dec. 08 I responded to an ad they ran in the paper which offered 12 months of service for $29.99 per month. There were no other requirements involved, in other words you did not have to sign up for 24 months in order to get the 12 months at $29.99. At any rate their sales rep. told me that if I signed up for 18 months I would get the entire 18 months for the $29.99 rate. Based on this statement I agreed to the 18 months.

I noticed on my statement from the company that my price guarantee would end Dec. 2009. I called Directv and was told by their customer service rep. that I would need to call back in Dec. 09 and get more credits to keep the price at $29.99, that they always have new promotions available. I called back in Dec. 09 and was told I was not eligible for any more promotions and that my rate would go up to $60.00 in Jan. 2010?! I told them I could not afford that, and to cancel my service.

Now they are telling me that since I cancelled my service early that I will be charged a cancellation fee, and the cost of their equipment. I have told them that since they breached our agreement that I'm under no obligation to return any equipment to them. They installed it, they can un-install it, and pick it up.

Let me reiterate that only when their sales rep. offered another 6 months for the same price did I agreed to the 18 months. I would have been perfectly happy with the 12 months.

The only reason I was looking for another source of cable in the first place was because my local cable company was raising my rate from $22 a month to $39.00. So it would make no sense that I would agree to something that would double my rate after 12 months.

I'm a retired person trying to survive on a monthly social security check. In today's economy that can be very tough. So I budget my money closely and do not have $60.00 a month to pay out to Directv, and never would have agreed to such a thing.

I would appreciate very much if your office would look into this matter and do what you can do to stop Directv from charging me a cancellation fee etc., when it was Directv that failed to keep our 18 month agreement.

Thank You very much for your time and consideration

If anyone reading this is also having problems with Directv, please file complaints with the following agencies:

http://www.dca.ca.gov This is the Atty. Gen. Office in Calif.

http://www.la.bbb.org This is the BBB in Calif.

https://econsumer.ftccomplaintassistant.gov This is FTC. Note it is a secure site.

Also file a report with your own State Atty. Gen. Office and or Consumer Affairs Dept. All of these reports can be filed on line and only takes a few minutes.

Thanks

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 E. Imperial Hwy
Phone: 3105355000

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