Sears
Washer Damaged During Maintenance Visit and Repair Delayed Over Holiday

I have had most of my Appliances covered by Sears extended warranty service for 8 or more years. I had all of them receive their annual maintenance on Friday, July 3. The technician for the washer arrived 4 hours later than the window promised and was in a big hurry. He took the washer apart, replaced a lid switch for some reason which does not seem to me to relate to the minor problem we reported. As he walked to his truck to leave I caught him to report the lid would not close. He twisted the lid as far as he could bending it considerably instead of adjusting the bolts that held it in place. It was even worse than before, so he took a screwdriver and pried between the cabinet and the lid resulting in a broken hinge and the enamel being chipped off in several places. He said he had to order a new hinge and rushed off. We tried to wash a load of clothes. The washer will fill and agitate for a short time, but never go into the cycle to pump the water out. The phones were closed for the three day holiday. When called, they say they have no senior technician available until Friday afternoon a week after the original call was never completed. My view is that they should have returned Monday morning to at least put the machine in working order and fix the lid later. If they want to treat their customers who have been buying appliances from them for over 50 years this way they may find themselves joining the ranks of many other companies that have gone out of business in the past year. My children and I have boycotted Chrysler and Penny's for 50 years and you may join the list if you do not act now.

Sincerely
Warren Yates
warreny@cox.net

Company: Sears
Country: USA

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