Sears Appliances And Service
Ripoff on service and parts pricing - Kenmore washing machine failed at 52 weeks old

2 weeks after the warranty (54 weeks after purchase) the timer on our Kenmore "Elite" washer started stalling during the cycle. It is intermitant. Used to be a washer would last many years. Not a Kenmore these days. The service technician gave us the estimate of $274.59. That is about half the cost of the washer. We paid the service call and sent him away. The part price quote was 156.63, and thier website price is $120.49. Needless to say, we are (after almost 40 years) NOT Sears customers anymore.

If they cared to look up how much we have spent with Sears, tools, lawn tractor, etc, etc, you will see it's quite a bit. I fully intend to post this note online, so others might avoid Sears in the future. Sears products are DESIGNED to last just past the warranty period. Seems more money is made on extended warranties than one would guess.

Company: Sears Appliances And Service
Country: USA
State: Georgia
City: College Park
Address: 2511 Sullivan Road

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