Verizon
Agents on Verizon Wireless Online Don't know anything - Customer assistance

I went on Verizon wireless to check on my account, (i am new to verizon and just joined earlier this year)

Anyway, i didn't know what the difference between what peak and off peak was, so they had a link to talk to a verizon wireless agent, heres my conversation...

Please wait for a site operator to respond. You are now chatting with 'Tanikquaa'
ash: hi
Tanikquaa: Hello. Thank you for visiting our chat service. What kind of help do you need with My Verizon Log in or Registration assistance?
Ash: can you tell me what all the peal in and off is?
Tanikquaa: What is that?
Ash: when i check the status of my phone
Tanikquaa: I do not know.
Tanikquaa: To assist you with getting understanding on what that means, what I can do is refer you to our customer care department.
Tanikquaa: The number is 1-800-922-0204, option0.
Tanikquaa: *option 0
Tanikquaa: Is there anything else I can assist you with today?
Tanikquaa: I have not heard from you for a few moments. Would you like me to keep this chat session open for you?
Ash: i'm talking about when i check the usuage of my phone
ash: and it shows the usage type

Ash: it says peak
Tanikquaa: I do not know.
Ash: and off peak
ash: then in calling peak
ash: and incalling off peak
Tanikquaa: That is your calling usage.
Tanikquaa: What you used. What you went over.
Tanikquaa: Is there anything else I can assist you with pertaining to login and registration, Ash?
Tanikquaa: I have not heard from you for a few moments. Would you like me to keep this chat session open for you?
Ash: can you explain it more
ash: like the difference between them
Tanikquaa: To get it explained more you can contact our customer care department at 1-800-922-0204, option 0.
Ash: because i dont know which one is considered mobile to mobile, nights, or just using my minutes alloance
Tanikquaa: Is there anything else I can assist you with pertaining to login and registration, Ash?
Ash: no

Company: Verizon
Country: USA

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