American TV and Appliance
Poor Service - Dish Washer Repai

It took a week to get the service person to look at our Asko dishwasher. He ordered a part and said he would be back in a week. One week later he came with the wrong part. (Asko's Fault) I asked if the part could be expedited and he said "no, we need to go through our normal channels". I asked how long it would take and he said 5 days. An appointment was set up for 8 days later after we had to call and pleed for it. 8 days later no service man shows up at the appointment time. No message was left to inform us. We called American and felt that customer service was rude an short. They claimed the part had not arrived, said it would be here in another week. Again it could not be expedited they claimed.in my business we go out of our way to correct our errors so as to keep all customers happpy. It appears Ammerican must have to many enough business from existing customer base that they don't need new ones.

Company: American TV and Appliance
Country: USA

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