Verizon
Quality of Service - Fios

For shareholders of this company, I would be concerned about the lack of customer service, commitment to provide a quality product, knowledge of support desk personnel, and follow-through to ensure problems are resolved. Although the stock posted impressive 3rd quarter earnings, the lack of being able to provide a high degree of customer service and satisfaction will eventually be a challenge to the Corporation.

As a customer of Verizon, I have experienced endless hours on hold or working with the help desk and my problems are still not resolved (first call was on 10/15/08). I am also a shareholder and was concerned that eventually the lack of commitment to ensure quality of service would inhibit the future success of the Company. For the above reasons, I liquidated my Verizon stock position and will look to reinvest with another communications company with higher standards.

Company: Verizon
Country: USA

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