Directv
Overbilled About $1,000 After Installer Left Old Service Active

When their installer put in an HD receiver, he added the HD service, but DID NOT disconnect the non-HD service. We did not protest the bill because we thought we needed two receivers - one for the HD tv and one for the non-HD tv. When we upgraded the other tv to HD, I asked when the bill would go down and was told BY THE INSTALLER that I was being overbilled and to call the company. WELL 5 phone calls later, I was accidentily told that they had denied my claim. Contacting billing dispute was by SNAIL MAIL ONLY. No phone number. They called me and said in effect - too bad about the $1,000 overbill. I am going to small claims court to sue for the money because THEIR rep made the mistake and I have to pay for it. Sneaky billing!!! Also, it took 2 phone calls to get a box to return the equipment their rep told me to THROW AWAY! If I had not procrastinated about throwing out the trash, I would be another $425 in the hole to them. Terrible customer service.

Company: Directv
Country: USA

  <     >