Magellan GPS
Did not receive Free map update

Purchased unit online. Literature supplied with unit said nothing of free updated maps. It did, however say to update firmware for free, which I did. I went under the product page, then Maps. It wanted $79.99 for maps. I believed that because the unit was just purchased, I wouldn't need them for a while, assuming they were current. I Drive commercially and used the unit in PA, and found that the road didn't exist on the GPS unit. This is when I wrote customer service. They basically said you had to buy the maps. I replied to them again, but their email address was bad and it bounced back. I have already missed this 30 day guarrantee that is posted on a different page, than the one I originally went to. I tried to explain this to them and after keeping me on hold for almost 1/2 hr, told me that their hands are tied and there is nothing that they could or would do. Had the literature stated this in the first place I would have done what was required and would not have had this problem. They could at least give me current maps with the unit. I understand having to pay for updates, but not right out of the box.

Company: Magellan GPS
Country: USA

  <     >