Garmin International
Poor customer service

I have a 1490T GPS and subscribed to Garmin's quartely map update sevice. When I went to update the maps I started receiving an error message that the unit could not unlock the maps. I called Grmin customer service and in the process of correcting the problem the unit completely locke up. I was told to send the unit in and turn artound time would be 2 to 3 weeks. After 4 weeks I emailed customer service and received a message apologizing for the delay in returning the unit and it would be shipped out in a couple of days. Ten days later I called regarding the status and was again told that the unit had not been shipped and due to the inconvenience it would be sent out express and I should have it in 2 business days. I am not holding my breath yet. Poor example of American business practice.

Company: Garmin International
Country: USA

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