Sears
Front Loading Washer Repaired Wrong and Fourth Visit Needed for Another Part

Bought a front loading Kenmore 3 years ago. Have 9 months left on extended warranty. Washer not working, so called Repair center. Took one week for them to get out to look at it. Repairman said when the pump came in the mail he could come to fix it because he lived in the same town as us. Part came in, called him, no answer. Made an appointment to repair, another week goes by. He came put on the pump, turned it on, worked so he left. He didn't do a diagnostic test and I had said that I thought it was the computer. I guess he thought it was impossible for a washer to have 2 issues. He said if I had any trouble to give him a call. Did one load that day and it wouldn't start the next load. Called him, no answer, called center, they contacted him to call us and he didn't. Had to make another appointment for next week (3 weeks of no washer) so he can order a part and have to come out for the fourth time. Luckily I kept our old washer in the garage, hooked it up and can finally wash clothes.

Company: Sears
Country: USA

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