T-Mobile
Paying for Two Phone Lines With Only One Working Phone

I have a 2 year contract with T-Mobile, I am 7 months into my contract. I have 2 phone lines I am paying for but only 1 phone works. 5 months ago my phone became defected, I received a new phone which was also defected. I lost my sim card and paid for a new one, for 5 months I have paid for 2 lines because the company says I have to to keep the other line going. They want a $200 cancellation fee for a phone I don't want to pay for because it doesn't work! Also they will not reimburse for the sim card or the 5 months of service on 1 phone, but will give me 1 month of free service on the broken phone! Please never sign a contract it gives the company the ability to take advantage of there customers. I have tried to be a good customer when I find a product I like I stick with and have repeatedly tried to resolve this with no empathy. This company in breaking my bank monthly and we depend on one phone for work.

Sincerely, Christy from CA

Company: T-Mobile
Country: USA
Address: Po Box 37380
Phone: 8885374242

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