DirecTV
HD Box Upgrade Added Two Years and a $420 Fee

Better watch these guys. Unbelievable.

I subscribed for a year to watch the hockey season. Halfway through, I upgraded my box to an HD box. No one informed me that I was adding two years to my contract! I am supposed to know this in advance by reading the fine print in their terrible terms of service.

The right thing to do is to be proud of your services and inform the customer as a courtesy. But why would they want to do that? That would be honest. They are not.

So, when I discontinued my service, I simply got hit with a $420 fee, the equivalent of $20 per month for up to the 2 years remaining on my new contract extension.

They refused to work with me on it. They simply took the money and ran. Of course, they keep referring to the terms of service they so proudly stand by.

From this I learned two things.

1. DirecTV is terrible, and I will never use them again for as long as I live. I will never share positive information with anyone about this company.

2. I will never give my credit card to any company again. I will purchase a gift card instead, since this is really my only defense against thieves.

I have one thing to say to DirecTV: go away.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: P O Box 915
Phone: 3105355000

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