Castle Rock Security
BEWARE this company will rip you off. Worst customer service ever

I started using Apex Security they sold me equipment that they new was about to become defunct. Next I received a letter from a new company saying that they had purchased my contract and that for a mere $199.00 they would fix my equipment. Basically Analogue/Digital. I refused to pay more for the gear since I was already in a 3 year contract. I felt the updated equipment should be free.

Now the new co has sold my contract to Castle Rock who informed that my contract expired on July 1st and all I had to do was send a letter and that would be the end of it.

I was never informed that the contract would renew. I travel for a living and was in Chicago until the 5th. I called on Monday morning to request cancellation of service to be informed that the contracted renewed. Since when? Every contract I have ever signed after it expires you normally go month to month and then you can quit at any time.

The person I spoke to never told me that the contract would renew. She just said I had to cancel it in writing. If I would have known I would have sent the letter special delivery.

I am looking for a lawyer to end this nightmare. I have been paying for almost 2 years now with no service.

Michelle
Las Vegas, Nevada
U.S.A.

Company: Castle Rock Security
Country: USA
State: Illinois
City: Chicago
Address: 35293 Eagle Way
Phone: 8007057681

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