Verizon
Installers no show for Fios installation window

Was scheduled to have Fios installed in A.M. of 10/28.
Arrived at the house at 8 A.M., by 11:45 no show so called Verizon. Was told the installers would be at the house by 2 or 3 P.M. At 4:15 no show, again called Verizon. Was switched from one department to another several times, cut off twice, and eventually got a message "We cannot process your call. Please hang up." This was 25 minutes on my cell phone. I gave up and left the house. At 5:30 my husband received a call at work from the installer who was outside the house. He said he didn't receive his workorder until 4:30P.M. He said normally work in our area is done by the Allen St garage; he was from the Lincoln garage. All I can say is if it is this difficult to communicate with you about an installation, why on earth would I want your product and the potential headaches. Cable is looking very good!

Company: Verizon
Country: USA

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