Aaron's Sales & Lease Company
Harassing calls, then unauthorized card debits emptied account

After a previous bad experience with rent-to-own, I decided to give it another try with Aaron's. I leased a bedroom suite (without box spring or mattress) for my 18-year-old daughter.

The people at Aaron's were a bit "pushy" at first, but I gave them credit for trying to make the sale, since that is their job. I ended up signing a rent-to-own lease for 12 months at $115 a month.

My delivery was supposed to be on a Monday (the date from which I paid). However, I did not receive my merchandise until that Friday, and I did not receive any credit for the days I had already paid for without having the merchandise. So much for "next day delivery." This should have been a warning sign of things to come.

After making 6 monthly payments on time, I switched jobs and was going to have to make my payment late. I kept in touch with Aaron's and made them aware of my situation. The gentleman said it was fine, just make the payment when I could.

That is when the harassment began. Not only did I receive up to 8 phone calls in one day from the "automated system," I also received up to 7 additional phone calls from the men who work at the store. Sometimes they would leave messages on my machine and sometimes they would not, but the caller ID does not lie.

After 1 week of nonstop harassing phone calls, Aaron's finally took it upon themselves to debit my credit card without any authorization from me or notification to me that they had done so. I did not have enough funds for the entire payment, so they attempted several different times until they finally found an amount that would clear. This left my account empty.

Imagine my surprise when I went to the pharmacy to pay for my son's medication and my card showed "insufficient funds for purchase." Not only was I now broke, I was embarrassed and humiliated as well.

Needless to say, it is Saturday evening and Aaron's is closed until Monday. I left them a message expressing my outrage at their actions. I will keep this merchandise until it is paid off, and then I want nothing more to do with them. I will take the loss now to prevent further loss in the future. Lesson learned.

For a company whose motto is "we are a bearer of integrity, honesty and fairness," they have not proven it to me. I plan to consult my attorney about any legal rights I may have because of their actions, and I will pursue all available avenues to the fullest extent allowed by law. I will also be contacting the BBB of PA.

I hope that my story prevents at least one person from going through the same thing that I have.

Company: Aaron's Sales & Lease Company
Country: USA
State: Pennsylvania
City: Johnstown
Address: Scalp Ave
Phone: 8142699200

  <     >