Priceline.com
Canceled hotel booking within 3 hours but Priceline kept $90

My first time using Priceline and it was a complete disaster. Within 3 hours of making the reservations at a hotel, I contacted the hotel and canceled the reservation. I had no idea I had to contact Priceline. They billed me and even after I gave them names of the persons at the hotel who approved the cancellation, they still would not credit me back as a courtesy. They kept telling me how much it was my fault instead of trying to work with a first time customer. I pretty much lost $90 on a hotel that I did not even set foot in. I will be sure to email everyone on my distribution list (which is over 150) to never use their service.

Company: Priceline.com
Country: USA

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