Conn's
Collection Practices - Collection/Customer Service

I happen to live in a home where a client of Conns lives. The client works three jobs to keep a roof over his family head and someone some food in the home for survival as well as other bills. He will often times pay a flat amount, more then the required amount and will skip a month when his overpayments equal or are close to the amount of the next payment. While I don't agree with this practice, the folks at Conns Collection department call between 6 and 10 times daily beginning at 8am CT and the last call generally around 9 or 10pm. The messages are very general and ALWAYS automated. When I come home in the evening or god forbid if I ever want to sleep in on a Saturday or Sunday I am either bothered by having my phone ring and pick up to listen to one of three clearly Conns automated messages or come home and listen to 6-10 messages on my machine. I called the customer service line today as the most recent message told me to just to be treated extremely rudely by I suppose a team leader or supervisor. I was telling her about my experiences and she said is there anything else and cut me off. Had she continue to listen to me she would understand my frustration, but clearly she reall didn't want to know if there was anything else. I happen to be a call center professioal, first a CSR, then a supervisor and now in quality control and one of the first rules is to allow the caller to speak. Never interrupt. Conns is bothering me everyday of the week multiple times a day and they don't give a crap. If the person they are trying to collect from is late or owes a partial payment (one time they called because he owed less than 4 dollars they need to chill. They aren't going to go under because a customer who has been a customer for over a decade may owe $4.00. So after the call was terminated by me today, almost immediately the phone rang and it was, guess who, Conns asking for the debtor. I told them the person they were looking for was not here and she asked for a "better" contact number. I advised that I was not at liberty to provide that information and hung up. I get so tired of the folks who choose to be hardasses. I could understand their harrassing behavior if this was someone who was pass due 30 days or even 15 days, but all they have to do is look at a payment record and figure out what this person does. I tried to tell the rude team lead or supervisor, that I had considered puchasing a computer for my daughter from them but that I refuse to do business with a company that harrasses a household over a $4.00 balance. The debtor has purchased mattresss (twice) and a washer and dryer as well as a dish washer. I will be very upset if he chooses to continue to do business with them once he pays off his balance.

Company: Conn's
Country: USA

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