T-Mobile USA
Rebate Promised Within a Month Still Missing, $18 Contract Renewal Fee

I bought a new phone last November. All the paper work was filled out (mostly by the salesperson) and received by T Mobile. However, when I still did not have my rebate by the first of Jan. I called them. Then I received a letter saying there had been a problem with some of the rebates related to the type of phone I bought but they said I'd have it within a month. Well a month is up and still no rebate check. I called yesterday, 2/13 and a very rude person (#493815) was giving me the same run-a-round about how something manually had happened to the rebate requests. I'm tired of waiting and being told I have to jump through more and more hoops to get my promised rebate. And then they have the audacity to charge $18 to renew a 2 year contract. They're lucky to have me as a customer (9 years and never missed a payment). I want my rebate, I want out of my contract because they are not honoring their end of the deal. I am finished with t-mobile as soon as my kids contracts are finished we are switching.

Company: T-Mobile USA
Country: USA

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