Correctional Billing Services
Purposely deceiving customers internet

I paid 20 dollars through western union plus the fee in order to set up for advanced pay calls. 1st problem: line started dropping calls for no apparent reason; 2nd problem: after only a few calls the line status was blocked (even though the calls are only supposed to be 1.35); 3rd problem: after checking on-line, my account showed 28 dollars of overage

When I called Correctional Billing, the heavily-accented rep told me that they could not refund the dropped calls because they were over 1 minute. Then he told me that if I added any additional money that the 28 dollars would be subtracted from the amount. I wanted to know why was I allowed to accept calls if it was past my initial 20 dollars. The rep stated that the system is on a 24 hour delay. Why do they not tell customers this ahead of time? Lastly the calls were 6.00 instead of 1.35 and he could not tell me why.

Company: Correctional Billing Services
Country: USA
State: Nationwide
Address: CORRECTIONALBILLINGSERVICES. COM
Phone: 8008446591

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