Chase Credit Card
$220 Penalty for Missed Payment on $650 Debt

I asked Chase if I could settle with them and pay my outstanding balance after they hit me with a $220 penalty when I missed a payment and was then two days late on a subsequent payment—this after having paid my monthly bills on time for more than a year. (I owed only $650 before the penalty.) They refused. The reason I missed a payment was because I had switched to paperless billing, hoping to save some trees and a stamp.

Chase was collecting for Circuit City. The paper bills always said Circuit City on the outside. The online Chase bill made no mention of Circuit City in the subject line; I simply thought the bill was for my wife's Washington Mutual card which became Chase a couple of months ago after Chase took over that bank. The Chase representative spoke like a robot about the bank not having made any mistake. (I wonder, has Chase taken any bailout money?) The bank clearly engages in deceptive practices and is unreasonable to charge me a penalty of about 30% interest. Also, they cancelled the Circuit City promotion.

Company: Chase Credit Card
Country: USA
State: Delaware
City: Wilmington
Site: chase.com

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