Target
Customer Service

I originally ordered my glider on 4/2/09 (601-5051188-6842622) with a shipping date of 5/1/09 - 5/15/09. On 5/1/09, I got a 10% off coupon for my remaining registry items. I called Customer Service to have the 10% taken off of my order since it hadn't shipped yet. The representative told me I would have to cancel my order and re-order with the coupon code included. I asked multiple times if this would affect my ship date, as I am due with my first child on May 12th and was assured multiple times that my ship date would not be changed. I canceled my order and re-ordered with the coupon code, at which point, my ship date was changed to 6/1/09 - 6/15/09. I called Customer Service immediately, and was told that the ship date could not be changed to my original order date. I asked to speak with a manager and was offered a Supervisor (Rosa) because all of the managers were in a meeting. Rosa informed me there was no way she could have my item shipped on the original date promised and guarenteed, even though the error was that of a Target Customer Service Representative and I would have to wait 6 weeks for my new order number to be shipped. My baby is due in 1 week, not 6 weeks. That's over a month that would be without a glider - which is why I ordered the glider early. I was offered nothing more than apology. I don't want a credit, I don't want compensation, I want my glider on the date that was originally promised me so that I can rock my baby, feed him, comfort him, read to him, help him to sleep, and do everything else every mother dreams of in the first month of her child's life. There is no reason why only an apology is offered when it is obvious that there is more than apology required for this situation to be resolved to the customer's satisfaction. I have also filed a complaint with the BBB (# 57149208).

Company: Target
Country: USA
State: Georgia
Site: target.com

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