Chase Bank USA
$14.95 expedite fee on Circuit City card payments

Recently Chase Card Services started to impose a $14.95 "Expedite payment" charge for payments made on Circuit City Rewards card accounts when that payment is made less than 5 days prior to the due date. In effect they are bringing forward the due date by one week (= 5 business days). That alone should be reason for legal action against Chase.

I called their Customer service number (800-603-8997) to query this unfair charge. I bank at Chase, have checking, savings, auto-loan and Visa credit cards from Chase and was paying the circuit city card 2 days before the due date from my Chase checking account. My question: why do they need to expedite a payment from one division of Chase to another? Working in IT in the finance industry I know that the actual process will take no more than 30 seconds, even allowing a full Business day to verify payment their assertion that payments made less than 5 days before the due date need to be expedited is ludicrous.

I pay Discover exactly the same way and by the time I have logged off their web site after making a payment I have received a confirmation email saying my account has been credited, I check my bank account and see the payment to Discover immediately also, so why can't Chase manage to pay themselves from within their own organisation as quickly?

Company: Chase Bank USA
Country: USA
State: Delaware
City: Wilmington
Address: P.O. Box 15650

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