Directv
Replacement Box Renewed Contract, $300 Fee Sent to Collections

The first big problem is that during bad weather you lose reception when you need it the most. You do not know if there is a warning of a tornado, etc.

We were told if our tuner box broke, we could send it back and have it replaced free of charge. What they do not tell us is that when you send THEIR box in to be replaced, it renews your contract, and they do not send you a notice that it is renewed.

When you call to close your account, they tell you the amount you owe for the monthly bill but do not tell you that your contract is not up and you owe a broken contract fee ($300). They would have billed our bank account, but because we were with them for 7 years, we had closed that account and had not informed them they could not do it. I am sending them $10.00 a month, and they still sent it to a collection agent that calls once or twice a week.

Company: Directv
Country: USA

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