United Carpet Care
Another Victim of Bait & Switch of United Carpet Care

I found the flyer for carpet cleaning in the Valpak of Las Vegas package and called and scheduled an appt. Because of their ad stating that 3 rooms cleaned for $59.95 and Love Seat for $19.95, expecting to pay approximately $80. Whey they arrived, they cleaned a small portion in the bedroom and then gave me the real price for them to clean, which was $231.75 for the carpet and $96. Pp for the loveseat, then they tacked on $51. For carpet and $37. For loveseat for scotchguarding for a grand total of $416.53. Needless to say I was aghast at this price, not quite what they were advertising.

The technician explained to me that if I wanted my crapet really clean that this would be the price. My whole house square footage is only a little over 1307 and the price he quoted for cleaning carpet came out to 515 sq. Ft. Since I was already to have my carpets cleaned, preparing things off the floor and such, we came to $271. For both carpet and loveseat along with scotch guard enty ways. I felt both robbed and swindled by the misleading advertising. The technician told me it would be about 3-4 hours before the carpet was dry. It has now been 24 hours and my bedroom is still wet.

We vacuumed the livingroon to find dirt and hair in our basket that filled up half a gallon plastic bag. We haven't finished vacuuming, but I'm sure the remainder of the house will be the same. The technician assured me that he was doing a deep cleaning which would consist of getting down to the padding cleand as well. I had my carpets cleaned last January and the carpeting was new a little over a year priorso it's not like I have a filthy floor.

I have contacted Valpak to let them know what type of customers they have in their advertising and also contacted the supervisor of the carpet company to come take a look at the wet & dirty carpet I still have. They blamed the hair on our dog, which is a Shitzu who has hair like humans and does not shed like a regular dog and would not give us the number to the owner, but did give us the name, which I googled as Mike Levi, who has usacomplaints.com, and found that I'm another victim of the bait & switch tactic of which I hope that I can prevent others from having the same experience.

Company: United Carpet Care
Country: USA
State: Nevada
City: Las Vegas
Address: 9383 Apache Springs Dr. #4
Phone: 7023626020

  <     >