Citi-Cards, Sears Credit Services
Fired After Enrolling Customers in No-Fee Rewards Program

I was blindsided when my manager, Laura Streible, fired me. I was fired because a fellow team member, Stephanie Niemann, told me to start enrolling customers in the Sears Choice Rewards no-fee program. My sales were down, and she said it was OK to do this because the customer would not be charged a fee. I was uneasy about this at first, but I watched Stephanie do this, and she has been there for two years. I started enrolling customers in the Sears Choice Rewards no-fee program without even asking their permission. Now you must realize I was still in training. I was not comfortable with sales, because when I was hired I was not told that I would have to sell anything. I was told that I would just be doing customer service. When I applied for the job, it said Customer Service. It was not until I was in training that I was told that I would have to sell products.

After I was moved to the floor, my manager started pressuring me to get sales. The customers did not want to buy the products we were selling. We were told to offer them no matter what. Customers would call in mad because Citi did not send them a statement and they were charged late fees and finance charges. Customers would also be upset over Citi lowering their credit line without giving them notice. My manager told me to lie to customers regarding late fees, finance charges, and the products we were selling to them. I chose not to lie to customers, and I took off as many late charges and finance charges as I could. I believe I was fired for this reason.

Not long after I started waiving these charges, I started having to sign papers stating that I offered products wrong, or that I put the wrong reason for waiving finance charges and late fees. Not long after signing these papers is when Stephanie told me to start enrolling customers in the Sears Choice Rewards. I was fired for this very reason. After I was fired, I applied for unemployment, and Citi said that it was my fault that I was fired, so I did not get unemployment. I have filed an appeal, but I still have not heard anything.

Yesterday I received a letter in the mail from Citi-Cards stating that they overpaid me. This letter said that I have 30 days to pay back $364.00 or they were going to send me to Citi collections. Citi did not overpay me. I have my paycheck stubs, and my last check was only $53.00. I have no plans to pay them $364.00. If Citi ruins my credit, I will sue them.

Citi was the worst place I have ever worked. They treat all employees like sweat shop workers. Employees are not allowed off the phone for any reason. If you have to go to the bathroom, you had better hold it, because if you get off the phone and go, you get in trouble. If anyone out there is considering employment with Citi, take my advice and history into account, and just run, not walk, the other way. Trust me, you will be sorry.

Company: Citi-Cards, Sears Credit Services
Country: USA
State: Kentucky
City: Louisville
Address: 12501 Lakefront Place
Phone: 5025222515

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