Citicards, citi cards
Ex-Employee Says Customers Enrolled in Products Without Consent

First I would like to give an insight into what it is like to work at Citi Cards. If you apply, don't apply for sales/retention or collections. I can't tell you how many times I ran to the bathroom crying in fear I would lose my job. When you make sales, you are wonderful to Citi. When you don't, you get interrogated in your manager's office. It is so bad that employees do enroll customers in products without the customers' permission. We call it "slamming the customer".

Employees are not allowed to do this, but they feel so pressured to make their goal to keep their jobs that some do it. A lot of customers do not even look at their statements to see that they may have been enrolled in something months ago. It seems to take Citi about 3 months or so to cancel the product a customer requests.

I worked for Citi for almost 2 years. I had a baby in my home, and I requested and applied for a different shift 11 times in 7 months. I could no longer work a 10 hour shift overnight. I was tired from coming home to a baby and trying to find sleep before my shift started. Citi did not care or allow me to switch shifts. I was forced to quit, and Citi denied me unemployment!

Now as far as the customers, Citi now states a customer can't get their APR lowered unless they make on-time payments for 12 consecutive months instead of 6 months. Citi doesn't send out the statements to a lot of customers, then they charge all these late fees and put the customers through talking to all these foreigners, which they complain about.

Company: Citicards, citi cards
Country: USA
State: Florida
City: Jacksonville
Address: 14000 Citi Cards Way
Phone: 9049542525

  <     >