Directv
Different Answers Every Call, Wrong Bills, Forfeited Deposit

I signed up for Directv because it was the only service available to me. In the beginning, I got a special start price (yeah, right). My bill has never been that price. Then they called and offered me a movie package and stated everything was free, but when the 4 months were up, I was billed 69.99 for NFL and they wouldn't give me my original package.

Upon signing up, they told me I would get my deposit back (yeah, right). They don't bother to inform you that you get it back in $5 increments through the duration of the service, and that if you leave prior to 3.3 years you do not get anything back, it is forfeited.

Every single month my bill has been incorrect. I have called, and every single time, which is monthly, I get a different answer! They told me my bill needed to be paid consistently so that they could see what my actual bill is. Well, I don't pay it consistently with what they say because it is always wrong. I am also bundled, and I don't receive all the discounts. They will credit you for something and then turn around and bill you for something else, so you never receive credits.

I called yesterday and informed them I was making a payment, which I did, and they said my services wouldn't be interrupted. Guess what, my services were interrupted, and when I called they said, oh, that can take up to 10 days to post (it would have been nice to know prior to paying that I was still going to be interrupted). One day I called 5 times to make my payment, and the CSR stated, "I don't have to restore your services," and hung up on me.

I have paid so much more than my bills should have been. I am losing more than 120.00 with the deposit, although my one-year contract is up.

This TRULY is the worst company ever. I highly suggest you check all your bills if you have them, and if you're thinking of using this company, I highly recommend that you stay away from them. This is NOT a company you want to do business with.

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village
Address: PO Box 6550
Phone: 8003473288

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