DirecTV
Poor Customer Service - Satellite Tv Service

We ordered Direct TV for our new home. They installed it on the date requested and it worked for about a day, if that. Once it stopped working we called customer service to have someone come out to fix. Again we scheduled an appointment (several days later) a tech came and couldn't fix it (he didn't bring a ladder to get to reach the dish. He scheduled an appointment for 2 days later (more time away from work) and no one showed. After 1 hour 11 minutes and 20 seconds on the phone with customer service we have another appointmemnt scheduled in 3 days! Of course we have paid the bill already like good consumers. Their customer service was mediocre at best and their understanding was non exsistent. I have never been so frustrated with a company in my life. What is amazing is through all of the phone calls, rebates, complaints and transferred calls all they need to do to make it right is send a tech to the house to fix it. It's the service basics that escape most people.

Company: DirecTV
Country: USA

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