DirecTV
Service Failed Within a Day, Technician Lacked Ladder and No-Show

We ordered Direct TV for our new home. They installed it on the date requested, and it worked for about a day, if that. Once it stopped working, we called customer service to have someone come out to fix it. Again we scheduled an appointment (several days later). A tech came and couldn't fix it (he didn't bring a ladder to reach the dish). He scheduled an appointment for 2 days later (more time away from work), and no one showed.

After 1 hour 11 minutes and 20 seconds on the phone with customer service, we have another appointment scheduled in 3 days! Of course, we have paid the bill already like good consumers. Their customer service was mediocre at best, and their understanding was nonexistent. I have never been so frustrated with a company in my life. What is amazing is that through all of the phone calls, rebates, complaints and transferred calls, all they need to do to make it right is send a tech to the house to fix it. It's the service basics that escape most people.

Company: DirecTV
Country: USA

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