Jet Blue Airlines
What Bill of Rights?

Jet Blue says it has a Bill of Rights to compensate passengers who were delayed through no fault of their own. But my sister and 96 year old mother arrived at SFO 2 hours before their flight and went to the gate on their computer pronted boarding pass. Then they changed the gate to one in a completely different security corridor and pushed up the departure time. With no one from Jet Blue at the originall gate either to provide directions or expedite the passage of an elderly and disabled passanger my mother and sister missed their flight and were forced to wait 8 hour for the next one. Jet Blue's first reply to my complaint was pure fiction. They said they offered mother a wheelchair when they actually sent my sister to a white phone to order one that never came. They also say they "warned" them not to wait outside which they only did after they missed the first flight. Now I have escalated this and though I asked for a review by Senior management the reply was from a specialist, Jenna, who handles "ADA" type complaints. She says she is getting more information from the SFO general manager. Why, to blame someone else? Jet Blue knows what gate they were originally assigned and what it was changed to. They know how far away one gate was from the other. They know they provided no help in getting from one gate to the other. Any impartial observer would know who is at fault but I'm afraid the rights Jet Blue is protecting is their own.

Company: Jet Blue Airlines
Country: USA

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