Jet Blue Airlines
Wrong information on gate, gate change without advise

I arrived at the Orlando airport 1 hour and half before departure time. I confirmed the gate with one of the employees at the JetBlue check in. I stayed at the gate written on my ticket and confirmed by the employee for more than an hour. Some other gates were making annoucements with very bad sound no one could understand, mostly saying "sorry for the delay". 20 minutes before my plane whould departure, no employee showed up and I went to inquire about my plane. They told me it had left through another gate. Their announcements are horrible, you cannot hear or understand, they changed the gate without announcing it at the scheduled gate (where I was), no employee had the consideration of coming to the scheduled gate to announce, and no change was informed at the screen planel. As a consequence, I lost the flight, and they charged 100 dollars fee. What a bunch of inconsiderate and incompetent employees. I will NEVER flight through this company. This was going to be the first time, but they made me miss it. However, this is the first and last time this company fooled me. No wonder why they charge cheap, they must make good money out of fees charged.

Company: Jet Blue Airlines
Country: USA

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