Priceline.com
Outbound flight left after promised noon window and charge disputed

I bid on a same-day round trip ticket from Los Angeles to San Francisco - the priceline info said the outbound flight would occur between 6am and noon. No option or prompt was offered to specify the return leg. The bid was accepted - I went for it - big mistake (warning to other unsuspecting innocents).

When I looked at the itinerary, the outbound flight wasn't leaving until 12:31 PM, arrival at SFO shortly after 2pm, and return to LAX at 4pm. So I guess I'm just supposed to sit in the airport for 2 hours and catch my flight home - NFW!

I was going to the Japanese sword show at the Airport Marriott less than a mile from the terminal, but I'd need more than 2 hours to go, see stuff, and get back for my flight. The whole priceline thing was ridiculous in concept.

I called and begged for forgiveness and was given a lethal dose of "T.S., pal - have a nice day".

So I called my credit card company and stopped the charge. I have to stay on top of it through Sept. 9th to ensure they don't repeat charge; if they do, then the thing goes into dispute. To my mind, they broke contract by scheduling the flight after 12 noon - there were plenty of early morning and late evening flights available.

Does anybody know if I stand a chance in this?

Company: Priceline.com
Country: USA
Site: priceline.com

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