Price LIne
Non-refundable flight and rental car lost after family emergency

If you think Priceline is a good deal, think again. This is the first and very LAST time I will go through Priceline for anything. If you value personal service and help and "customer service" (english speaking) above a savings of $20 dollars or so, think twice before using these people.

I booked a flight and a rental car through this site. You don't get to choose anything as far as flight times or connections or airlines. And you don't find out this information until after you have paid. Since my flight left at 6 am and I had to be at the airport at 5 am and I am 3 hours from the airport... But I not complaining about this. It is a "just so you know".

I had an emergency at home and had to cut my trip short. I lost my return ticket (non-refundable) and had to purchase a new ticket which cost as much as the roundtrip ticket. Then I returned my rental car 5 days early and have been informed that there will be no refund for that. And I was also informed that I was informed that this was non-refundable. Well, ya know what? They don't tell you this until you have PAID!

They are a terrible, terrible business. If you want a truly safe and relaxed vacation, go to a reputable travel agent or book directly with the airline and rental agency. Priceline is not reputable! BAD, BAD company!

If I can save 20 good, honest people from being ripped off as I was, I will consider my $500 LOSS not quite as painful. Some companies will work hard to help their customers and KEEP their customers. Priceline is NOT one of those companies!

Company: Price LIne
Country: USA
Site: priceline.com

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