Sears
Vacuum Cleaner Inquiry Calls Hung Up, Disconnected and Misrouted

I tried to get information about a vacuum cleaner from a store in Paradise Valley, Arizona. That is all I wanted. I was hung up on, disconnected, sent to the wrong department, found that no one was in the department (rang 20 times on several phone calls), told incorrect information, etc. I was so pissed off that I will never, ever buy anything from Sears again in my life.

When I called the corporate office to try and talk with someone about this incompetent and rude customer service, the person I was talking to hung up on me when I asked to speak to a Manager. No wonder they are in trouble.

Company: Sears
Country: USA
State: Arizona
City: Paradise Valley
Site: sears.com

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