Sears
Kenmore Vacuum Broke Within a Year, Store Manager Unhelpful on Parts

I bought a vacuum from Sears, had one for 20 years that I bought in 1978 when Sears was a reputable store. This one broke within a year. Fixed it ourselves, shouldn't have to buy a warranty for everything you buy. It should work the way it is suppose to. It was a Kenmore sweeper... So why can't I buy my bags and belts in the store instead of ordering them on line? Called the store, Midway Mall, the Manager wouldn't give me his name, gave me the number for the parts department when I told him I wanted customer service. What is their problem? Do they not want our business. Do they just not care! It also took me 3 times to get ahold of the manager. I also work in retail and in my work place this would be unacceptable. The customer is right and you don't treat them like an idiot.

Company: Sears
Country: USA

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