Comcast Cable
Cancelled Account, Refund Not Received and Converter Box Pickup Missed

Comment Or Question Message: Re: Acct #xx573
At June's end we called Comcast "customer service" to completely CANCEL this account. The call's ticket #: 365444. The Comcast rep's name: "Troy." At that time Troy told us to expect in the mail a complete REFUND for non-services rendered for the month of JULY 1988 (since we had already posted our payment of $74.88, Check # 515 before cancelling the account) in the PRORATED amount of: $76.28. To date we have not received this refund. Additionally, we made an appointment for pickup of our assigned Comcast converter box/remote control for Tues., 8 July during the four-hour time block of 1-5pm; we wasted that entire date awaiting the arrival at our apartment of a Comcast rep WHO NEVER SHOWED UP. 1) We demand prompt payment of the prorated refund of $76.28 due; 2) We request a kept appointment at our apartment on any date of Comcast's convenience within a ONE-hour time frame for their rep to collect their converter box/remote control with RECEIPT for same. Then we wish to be DONE with this company once and for all time—PERMANENTLY.

Company: Comcast Cable
Country: USA
State: California
City: San Ramon
Address: 12647 Alcosta Blvd
Phone: 9259737126

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