Comcast
XFINITY Comcast offers POOR customer service and rips its customer off

I have been using Comcast for more than ten years. Their customer service has been getting worse and worse. Sometime in June I called Comcast and told them I would be moving from PA to MN. They told me I must disconnect my service in PA and then schedule a new service in MN. I told them to disconnect my service in PA on July 20. They disconnected my service on June 20. It took me a couple of days to clear that problem. Then, they billed me on June 23 for $128.49, despite the fact that I already paid the bill in full ($68.55) on June 5th. After I paid another bill in full ($68.55) on July 6th, they billed me again on July 13 and then July 19 with a huge amount. When I talked to a Comcast agent (Sherry) in June to discontinue my service on July 20, she told me not to submit any payment after I paid the July bill. Unfortunately, Comcast charged me twice in July. When I talked to a supervisor "Leah, " she said the information from "Sherry" was not correct. Without realizing that my bank had already paid $68.55 on July 5th, I made another payment ($59.49) on July 23. When I received my bank report and found I paid twice in July, I called Comcast about the payment. It took me almost an hour to reach an alive person, because I was transferred from one agent to another and then got disconnected. Supervisor "Leah" refused to give me a full refund for the second payment I made in July, saying that my service cut-off date was not July 22 but July 10, which is different from the information from Agent "Sherry." Comcast is a mess now. If you use their service, you will get ripped off, such as you will be billed and charged twice within one months. So, please never, never use Comcast.

Company: Comcast
Country: USA
State: Pennsylvania
City: Southeastern
Phone: 8002662278
Site: comcast.com

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