T-Mobile
Replacement Denied for Sidekick Backlight, Water Damage Claimed

My son has a sidekick and his backlight went out. I called the customer service line and informed them of what was going on with his phone. They guided me through several steps to check for water damage and none was found.

I was then instructed to send phone in to company and a new one would be issued seeing how the phone was under warranty. Of course shipping was at my expense but I sent the phone in only to have it returned to say that a new phone could not be issued because of water damage!

I was livid for the location of the supposedly water damage was not in the area the representative instructed me to check and in the area of the so called water damage happened it would have been impossible for the entire phone not to have or show signs of damage. I went to the area T-Mobile store to speak with a manager there and was given the run around.

I was then connected to a representative via phone at the store and again received the run around. I was asked if I wanted to be transferred to a supervisor and when I said yes, the line went dead.

I could not believe what had just transpired. I was given so many different reasons why the phone wasn't working, from my son probably dropped the phone in the tub or sweat leaked through his jeans, through his cell phone case and damaged his phone and then hung up on??? Something needs and should be done against this type of injustice against consumers. I'm sure I'm not the first nor will I be the last this happens to.

Company: T-Mobile
Country: USA
Site: tmobile.com

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