Public Storage
Bad service

I filed a water & rodent loss/damage claim against Public Storage. Their loss/damage claim representative is Hertz Claim Management. After months of debates with Public Storage's On-Site Manager Edwina Pechardo & Hertz Claim Management's Supervisor Kevin Acree my case was sent to Hertz Claim Management for review and was promptly denied. The denial letter only made mention of the water damage. They claim that the water was run off standing water in a facility that doesn't have running water or water piping. Public Storage or it Agents didn't take under consideration the structural damage that allowed the run off water to enter their structure. Nor did they consider the rodent damage portion of my claim. I was told that without pictures they couldn't consider the rodent damage. That is understandable, but Hertz denied my water damage claim without said pictures. I have since forwarded copies of the picture showing damage and a Public Storage employee poking a stick through one of the many holes in the storage unit's foundation.

Company: Public Storage
Country: USA
Site: publicstorage.com

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