Janel Group Of Los Angeles, Inc
Janel Group Of Los Angeles Inc Contracted to book, Didn't Book, No Responsibility, too late to book with others

We booked in late April - early May to have a charity container taken to Guatemala. Early concerns about non-performance were met with emails saying all was fine. Two weeks before pickup date, I insisted they confirm a pickup time. Then I realized they hadn't even started the booking. The boat filled up the next morning and we missed the boat.

I had tried to get them to book in May, but they are still insisting 2 weeks is too early. Other companies suggest a month in advance, in order to guarantee a sailing date. Guess Janel doesn't have a clue about steamship cargo limits.

In reading their emails, they could not keep track of their promised and assurances, so there were many contradictions: we boked 2 months ago, we are booking now, we can't book because the ship is full.

I felt they were responsible for finding a way to fulfill their contract and absorb additional costs involved. They dropped the contract, refusing to clean up their mess and accept responsibility.

I am booked on a non-refundable flight and volunteers are arriving to use the donated equipment.

For Janel, a contract has no meaning. Beware!

Company: Janel Group Of Los Angeles, Inc
Country: USA
State: California
City: Inglewood
Address: 460-A S. Hindry Avenue
Phone: 3106707623

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