Verizon
Customer Service - Fios

Wow!!! Talk about the worst customer service in the world they out did Sprint. This is day 4 on the phone going into the second hour on hold. If you want Verizon Fios think twice because they have no customer service and just when you think you get to talk to management. The person on the line really just put you right back where you started. Back to the holding game again, just to talk to another untrained person who can't help you either. Than they send a tech guy out to the house another untrained worker. First, he shows up on the wrong day and makes issue's worst. What he was suppose to hook he didn't even do. Then they say you can't get DVR in each room, they forgot to mention if you have HD receivers it won't work on your flat screens. Which they have been charging extra for something we couldn't even get. Wow!!! Verizon you may want to pull you CEO's head's out of their asses pay them less and pay your customer service reps more. Maybe they would actually care about your customers who call in with one simple issue and know how to help. What kind of training do you have over. I so don't recommend Verizon Fios'... Just stick with the guys who know what they are doing in HD world, "Direct TV." I want you back.

Company: Verizon
Country: USA

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