Verizon FiOS
Billing Disaster Terrible Customer Service

If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service.

As far as customer service, if you get a human be prepared to be told that they flat out can't help you. I was assigned a human account manager named Mark who I thought was clearing things up, but he is not allowed to talk to me anymore. It must have something to do with him trying to be helpful and issue credits. That seem to be against Verizon's policy. Also, expect to hear from their collections department; however, they won't be able to confirm the issue on you account.

If any lawyers are looking for a class action suit. I think you should look it Verizon FiOS. Just look at all the posts on the internet concerning this problem.

FiOS as a product is amazing. Verizon as a company is a joke. Stick with your current provider. I will be moving back to Comcast unfortunately.

Company: Verizon FiOS
Country: USA
State: California
City: Mission Hills
Phone: 8006882880

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